Client Portal

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Bluewater now has a Client Portal to assist our Members and Patrons to manage more of their Bluewater needs from the comfort of home. 


From the Client Portal, Members and Guests can:

  • Sign up to Memberships
  • Edit Personal Information
  • Book in for Group Fitness classes
  • Make Payments on Memberships
  • See Bookings for Classes and Swim School
  • See your Membership Contract Type information


 Bluewater's Client Portal can be accessed via

 From the Main Screen, (pictured below), both past and current Members can log in using the "Login" function. If you do not know your log in, It will be the email address you supplied with your membership. If you do not know your password, you can select the "Forgot Password" function. An email will be sent with a link to reset your password. 



If you have not accessed Bluewater before, you can select "Join Now!" and enter your details to begin accessing the system. If you do not wish to join a Membership at this time, you can start a "Guest Account" which will allow you to view Group Fitness classes. Please note to book a class you will need a product that allows you to do so, you can purchase a casual entry pass through the system.

 Navigating the Client Portal

Please note if you have Family Links you can view and edit as each individual family member. Ensure you are operating as the correct member before viewing and making changes. Example below shows the member editing as "Client Name". By clicking on "Client Name" that member could change to one of the other family members attached to their profile. 


 To view upcoming scheduled payments, select the "Account" tab, and then the "Payments" tab. This will display all payments scheduled for the next 4 weeks in advance. This will include any rejected payments that are still owing. 


To make a Payment

To make a payment on a previous rejected payment, or to make a payment on a future scheduled payment early, members can tick the box to the left of the payment they wish to make and click the "Pay" button. 



 To update you Payment Settings

Click on the "Account" tab, then the "Payment Settings" tab. This will display all current payment methods you have saved on your profile. You can add new payment methods at any time. Adding a new payment method will assign it to your current contracts, if you wish a different method attached to your contract, please call or email Bluewater to assign the correct Payment Method to the correct Contract for you. 


Booking Classes

 Select the "Book" tab from the main menu. 

This will display all classes Bluewater has available, including their times and availability/capacity. You can view in either "Calendar" or "List", however we find the "Calendar" view the most user friendly. See below for the Calendar view explained. 



To view your current bookings you can click the "My Bookings" tab. From here you can also cancel any bookings you can no longer attend. 


If you encounter any issues with your access to the Client Portal, please contact Bluewater on (03) 5232 9551 or