Client Portal

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Overview

Bluewater's Client Portal

Our Client Portal is a place where members and casual guests can manage their bookings and accounts online from the comfort of your own home!

From the Client Portal, Members and Guests can:

  • Sign up to Memberships
  • Edit Personal Information
  • Book in for Group Fitness classes
  • Make Payments on Memberships
  • See Bookings for Classes and Swim School
  • See your Membership Contract Type information

Bluewater's Client Portal can be accessed via https://bluewater.perfectgym.com.au/clientportal2

Please email the centre if you have any enquires:
bluewater@colacotway.vic.gov.au

Are you a Member or a Visitor? Select the Heading that applies to you. 

 

Member's Access to Client Portal 

From the Main Screen, (pictured below), both past and current Members can log in using the "Login" function. If you do not know your log in, It will be the email address you supplied with your membership. If you do not know your password, you can select the "Forgot Password" function. An email will be sent with a link to reset your password. 

Client-Portal-Log-In-Screen.png

 

Navigating the Client Portal

Please note if you have Family Links you can view and edit as each individual family member. Ensure you are operating as the correct member before viewing and making changes. Example below shows the member editing as "Client Name". By clicking on "Client Name" that member could change to one of the other family members attached to their profile. 

Client-Portal-Family-Accounts.png

 To view upcoming scheduled payments, select the "Account" tab, and then the "Payments" tab. This will display all payments scheduled for the next 4 weeks in advance. This will include any rejected payments that are still owing. 

 

To make a Payment

To make a payment on a previous rejected payment, or to make a payment on a future scheduled payment early, members can tick the box to the left of the payment they wish to make and click the "Pay" button. 

Client-Portal-Payments-Screen.png

 

To update your Payment Settings

Click on the "Account" tab, then the "Payment Settings" tab. This will display all current payment methods you have saved on your profile. You can add new payment methods at any time. Adding a new payment method will assign it to your current contracts, if you wish a different method attached to your contract, please call or email Bluewater to assign the correct Payment Method to the correct Contract for you. 

 

Booking Classes

 Select the "Book" tab from the main menu. 

This will display all classes Bluewater has available, including their times and availability/capacity. You can view in either "Calendar" or "List", however we find the "Calendar" view the most user friendly. See below for the Calendar view explained. 

Client-Portal-Booking-Calendar.png

 

To view your current bookings you can click the "My Bookings" tab. From here you can also cancel any bookings you can no longer attend. 

 

If you encounter any issues with your access to the Client Portal, please contact Bluewater on (03) 5232 9551 or bluewater@colacotway.vic.gov.au

 

New to Bluewater - Visitors, Casuals and Guests

Even if you do not currently have a membership, you can still set up and use your Client Portal account as a guest. This means you can purchase passes and book into group fitness classes. Please note to book a class you will need a product that allows you to do so, you can purchase a casual entry pass through the system.  

Click "Join Now!" and enter your details to begin accessing the system. You can purchase products and make bookings as a guest. 

 

 

 

COVID-19 Session Time Bookings

At times, the Victorian State Government sets restrictions on Density Limits in Leisure Facilities. To meet these criteria Bluewater will introduce Session Times and take limited bookings. For more information on the current restrictions, please check here

Please note, that during these restrictions access to the centre is extremely limited. Please make sure you are aware of the following restrictions before making your booking:

  • We cannot take walk-ins.
  • You must book online in the Client Portal, or over the phone by calling the centre.
  • Payment will need to be made on booking. We can take card payments over the phone, or the Client Portal can processing payments. 
  • You must not enter the centre before the start of your session. 
  • You must leave the facility before, or immediately on the completion of your session time. 
  • You must use changerooms during your session time. These will open and close inline with your session time. 

 

Booking Through the Client Portal

To book into a Session Time you will first need to purchase a Session Pass, relevant to the area you wish to book.  You will need to log in to your profile,
(If you are unsure, please see the relevant Sub heading above for more in depth instructions).

Select the "Shop" tab to view all products for purchase. In the Search Bar, type "Session" to bring up just the current Session Tickets. 

 Client-Portal-Shop-Function.png

Select the relevant Session Ticket, note that all current members qualify for a concession price. 
You will be able to process your payment online. 

Once your payment and purchase of your Session Ticket has been completed, you can then move to the booking screen. Session Tickets, once purchased, will sit on your account. 

To Book your session time, select the "Book" tab to open the booking screen, as shown below:

Client-Portal-Booking-Calendar.png

 

You can select from "Gym Sessions" or "Pool Sessions", depending on which area you want to access. 

Your bookings will show under the "My Bookings" tab. From here you can cancel any bookings that you can no longer attend. Please note that cancelations that are made in advance of 24 hours from the session time will refund the product to your profile, and can be used to book a different session. Cancellations after 24 hours will not result in any refund. 

Booking over the Phone

For patrons who are unable to access our online Client Portal, you can contact the centre via phone on 5232 9551 to make a booking. Please note you will still be required to pay on booking, we can take card payments over the phone. Our Customer Service Team will assist you in booking a session time that suits you.